This Agreement is entered into by CRIORE (PTY) LTD WEDDING AND EVENTS and You (the Client) and the parties agree to the following duties and obligations. The Client acknowledges to have read, fully understood, and accept these terms and conditions as indicated by their mark, which may be digitally. This Agreement is legally binding and enforceable in terms of South African law.
1. CONFIRMATION OF RENTAL
1.1. The contract will only come into operation upon receipt of payment of the refundable deposit of R1000.
1.2. The Company will reserve the requested date from subject to receiving the Client’s non-refundable booking deposit.
1.3. Should the proof of payment of the deposit nor the payment itself be received The Company is under no obligation to reserve a date nor perform any other duties, as set out in this contract.
1.4. It is the Client’s duty to ensure that the payment has been received and that the date is confirmed by The Company.
1.5. If the deposit is paid before or without returning the signed terms and conditions, it will be considered that the client agrees with all the terms and conditions.
1.6. To confirm a booking, a copy of the signed contract and proof of payment must be mailed to The Company at info@criore.co.za
All goods hired are the responsibility of the hirer until they are returned to us. The minimum amount for an order of hired goods is R1500. This means that if your hired goods are less than the minimum amount you will still be charged R1500 for your order. All prices on catalogue are for hiring on the day of event given to The Company. Earlier or later collection and returns can be arranged a week in
advance of event, but is not guaranteed.
2. PAYMENT
2.1. Final outstanding balance and any additional costs must be paid within 21 days before the event.
2.2. Additional services requested by the Client date must be paid in full together with the final instalment 21days prior to the event.
2.3. If a booking is made within 21 days, full payment as well as all required documentation will be required within 24 hours of booking confirmation.
2.4. The Company only accepts EFT’s.
2.5. Payment due dates must be strictly adhered to, to avoid cancellation of the booking.
2.6. The Company reserves the right to cancel any bookings without notice and/or liability to the Client if the Client does not adhere to the payment dates.
2.7. The final number of guests for décor purposes must be confirmed 30 days prior to the event.
2.8. If full payment is not received before the event date, The Company reserves the right to cancel this agreement in terms of the Cancellation clause
*Use quote/booking/contract number for reference when paying via EFT We only accept EFT payments
3. ADDITIONAL COSTS
3.1. Additional costs and charges will be added to the final account once it becomes relevant and may not reflect in the original quote.
3.2. Additional costs and charges apply in the following circumstances:
3.3. Tollgate charges (including e-toll) will be charged in addition to travel expenses;
3.4. Additional consultations;
3.5. Change in flower prices;
3.6. Any additional items added not originally quoted for;
3.7. Any other additional costs or disbursements in relation to the service to be provided by the Company.
4. REFUNDABLE DEPOSIT
A security deposit will be charged per contract / hire item and is subject to the following terms & conditions. The customer accepts that any additional fees charged due to loss or damage or delivery route changes, will be deducted from the security deposit. Should the deposit be insufficient to cover additional charges then the customer agrees to pay any balances due. Refundable Deposit will be returned within 21 working days after we receive the goods in good condition or invoice will be sent for any shortages/breakages due. When items are lost/broken, refundable deposit may be delayed.
EFT payments will be paid back into your account within 21 working days after goods have been returned and losses and damages have been resolved.
Please note, if the hire does not put banking details on this agreement CRIORE (PTY) LTD WEDDING & EVENTS will not be liable for not refunding client, the deposit will be kept on the account as credit. Please ensure to supply us with the correct banking details.
5. BREAKAGE DEPOSIT
5.1. The Client will be responsible for the payment of a refundable breakage deposit determined by The Company based on value of items hired.
5.2. The Company will deduct any breakages, damages or services costs not agreed to prior to the event from the breakage deposit and will refund the balance within 21 (twenty one) working days after the event. The Client hereby authorizes such deduction.
5.3. Deductions may include but is not limited to:
5.4. Any additional or last-minute changes to the set-up;
5.5. Any lost or broken décor, furniture, lights or The Company’s property.
5.6. Any lost or broken packaging of décor & furniture.
5.7. Any delivery route changes
5.8. Any late returns
5.9. Any Cleaning Fines
5.10. Should the deposit be insufficient to cover additional charges then the customer agrees to pay any balances due. Refundable Deposit will be returned within 21 working days after we receive the goods in good condition or invoice will be sent for any shortages/breakages due. When items are lost/broken, refundable deposit may be delayed.
5.11. Should the deposit be insufficient to cover additional charges then the client agrees to pay any balances due.
5.12. EFT payments will be paid back into your account within 21 working days after goods have been returned and losses and damages have been finalized.
Please note, if The Client does not put banking details on this agreement CRIORE (PTY) LTD WEDDING & EVENTS will not be liable for not refunding client, the deposit will be kept on the account as credit. Please ensure to supply us with the correct banking details
6. MEETINGS
6.1. Only meetings that are scheduled will be permitted;
6.2. Meetings will only be held at The Company’s premises, unless agreed otherwise;
6.3. Meetings must be cancelled in no less than 24 hours from the scheduled meeting.
6.4. Should the meeting be cancelled within 24 hours, the Client will forfeit his/her meeting and be responsible to reschedule another meeting that will be
charged as per the normal consultation fee of R 450.00;
6.5. Meetings held at any other premises must be arranged in advance. Additional petrol charges will be levied if the meeting is not held at The Company’s premises.
6.6. Skype, Zoom or telephonic meetings may be arranged with The Company.
6.7. The Company will schedule an initial meeting to discuss the design, décor selection and Client’s instruction and a final meeting closer to the event date to confirm décor counts etc.
7. MOCK-UPS
7.1. All mock-ups must be signed-off during the mock-up meeting.
7.2. Changes to the mock-up must be communicated to the Company no later than 30 days prior to the event.
7.3. Mock-ups of the décor and flower will be held at the venue where the wedding takes place.
8. DÉCOR HIRE
8.1. All hire items are only guaranteed for the date of the event.
8.2. The Rental Period is stated on the Quote or Invoice and any additional hiring will be charged at the rates of the price list.
8.3. All hiring will be charged until the equipment is returned by the Client or collected by the Company.
8.4. All goods hired are the responsibility of The Client until they are returned to The Company.
8.5. The minimum amount for an order of hired goods is R1500. This means that if The Client hired goods are less than the minimum amount R1500 will be
charged.
9. QUOTES/INVOICE OF HIRED GOODS
It is the clients responsibility to check that all documents, quotes and invoices and information is correct including event date, delivery and collection requirements and invoiced items.
10. DELIVERY & COLLECTION:
10.1. The hirer takes full responsibility of items once in their care. No exceptions.
10.2. The client or an authorized representative needs to be present during delivery and collection of all orders, to check and sign all relevant documents.
10.3. CRIORE (PTY) LTD WEDDING & EVENTS takes no responsibility for any losses/shortages/damages if products were not checked or signed by the hirer. Once items have been received and signed for no objections to quantities, shortages or damages will be accepted.
10.4. When Client gives permission to someone else to book/hire on your name, The Client will be responsible for all the goods and money payable if that particular person does not comply.
10.5. Delivery cannot be guaranteed at specific times. Delivery and collection will be between 9am and 1pm on the day of delivery and collection an estimate
time will be given in the week of the event, but no guarantee of times. If delivery is on the day of the event, delivery will take place in the morning, in time for set up of the event. Please arrange accordingly.
10.6. Transport fee does not include set-up and breakdown. A minimum of R 1500 will be charged for breakdown on collection.
10.7. Minimum of R 1500 will be added if delivery/collection to take place on a public holidays/Sundays/After hours.
10.8. Own collection/return times will be arranged and agreed prior to collection/return. Note we are an online store and do not have staff at the office/storage at all times.
10.9. No couriers are allowed to collect/return, as it is both The Company and The Client’s responsibility to check and sign for items collected and returned.
10.10. Own collection/return of furniture need to be transported in a safe, secure way with appropriate vehicles and equipment. No collections in open vehicles
in the rain will be allowed.
10.11. The Client will forfeit the Breakage deposit, if returns are late, minimum of R 500 charged for late returns where not arranged a full hiring day fee will be charged. Collection and Return times are strict.
10.12. When collection times are agreed with client and collection or delivery is not possible and ATW need to leave the premises and return the client will be
charged for repeated trips.
10.13. Items to be returned in original packaging with the bubble wrap/crates/ original boxes.
11. OWN COLLECTION
11.1. 10.1. When Client chooses to collect the order themselves, The Client is responsible for the items on collection and in transit and needs to bring your own:
11.1.1. MAN POWER. The Company’s team are out on delivery
& collections during this time and man power to load is part of a Delivery & Collection fee.
11.1.2. TRAILER or TRUCK, the size depending on items & weather
11.1.3. TYING STRAPS with ratchets & ROPES to secure load
11.2. Items need to be returned as received in original and protective packaging if packaging provided such as bubble wrap/pallet wrap has been thrown away or lost it is the clients responsibility to make sure items are protected.
11.3. Strict Collection & Return dates and times.
12. SHORTAGES, DAMAGES & LOSSES
12.1. Clients will be liable for any losses and damages at full replacement cost.
12.2. If an item is lost or returned to us in a condition any less than received, the Client will be liable for the full replacement cost. It is important that The Client check items carefully upon collection and sign the accompanying delivery note accordingly. Please bring to The Company’s attention any problem with your order at this time. Upon signing The Client is fully responsible for the care of all the items and are expected to return them to us in the same manor as how it left our premises.
12.3. Any shortages/damages will be communicated to The Client as soon as possible after the function took place. Thereafter a shortage invoice will be generated and payable immediately. Shortages returned after the 48 hr period will be credited, but an additional hiring cost will be charged for since the day of the function.
12.4. Minimum of R 1000 fine for not adhering to any delivery, collection or packaging Rules
13. CARE FOR PRODUCTS
13.1. A minimum fine of R 1000 will be served if products are not cared for.
13.2. No stacking of chairs with cushions on.
13.3. No stickers on chairs or any other products.
13.4. No red wine or sauce or wax stains on linnen.
13.5. Products should be kept indoors and behind secure locked doors over night.
13.6. Own collection/return of furniture need to be transported in a safe, secure, clean way with appropriate vehicles and equipment.
13.7. Items to be returned in original packaging with bubble wrap/crates/boxes a minimum fine of R1000 will be issued for this and packaging will be charged for.
13.8. No items to be left outside or in rain.
13.9. All items must be returned washed and dried. All items are to be packed into the right original containers and bubble wrap as it was received.
13.10. Wine and Champagne Glasses must be emptied to discard any excess liquid and washed and returned dry in original packaging.
13.11. Cutlery is NOT dishwasher safe and must be washed by hand.
14. LINEN
14.1. All linen must be dry and unwashed when returned to the Company.
14.2. Any linen returned in a wet, mildewed, stained, torn or burnt or otherwise damaged condition will be charged for at a full replacement value.
14.3. In the event of excessive candle wax being deposited on any linen item(s), the amount of R250.00 per item will be deducted from the refundable breakage
deposit.
14.4. No “Sparklers” are allowed near any tablecloth or linen item. Full replacement value will be charged for damaged linen.
15. CLEANING FEE
15.1. R2 per dirty returned cutlery piece will be charged.
15.2. R 5 per dirty returned under plate will be charged.
15.3. R 1 per dirty wine glass returned will be charged.
15.4. maximum of R 1000 cleaning fee per order will be charged.
16. CHECKING AND SIGNING
Upon receiving The Client is fully responsible for the care of all the items and are expected to return them to us in the exact same condition as how it left our premises.
17. MITIGATING OF LOSSES
17.1. Should the Client cancel the date due to a change in date the Company will:
17.2. Allow date change, if more than 30 days notice is given and if products are not available, offer any other items to the same value.
18. BREACH
18.1. Should either party be in breach of this agreement the other must notify the defaulting party of the breach via email to and if the breach is not remedied within 10 business days from date of sending the email the party may:
18.2. Cancel this agreement and retain any deposits or sums paid to The Company and claim further damages if the amount exceeds the amount retained.
18.3. Claim immediate performance and/or payment of the Client’s obligations in terms hereof.
19. POSTPONEMENT AND CANCELLATION
19.1. The Company reserves the right to cancel this Agreement at any time in the following instances:
19.2. A conflict of interest arises between the parties;
19.3. The Company is unable to perform its duties due to any damage to, or damage to the Company premises by fire, shortage of labour, strikes, industrial unrest, or any cause beyond the control of The Company.
19.4. In the event of the Client postponing and/or changing the originally booked event date and The Company’s products that were booked by The Client are not available, The Company will offer any other items to the value of the booking for the event. Full credit will be provided to rebook and or book alternative products.
19.5. In the event of the Client cancelling the event date the agreement will be cancelled of which the following conditions will apply and the client will be liable for:
19.5.1. all booking deposits due if not already paid in full;
19.5.2. all discounts allowed by The Company to The Client will be reversed;
19.5.3. any additional costs incurred for rendered services that exceed the deposit amount;
19.5.4. a cancellation administration fee of R 5,500.00 (three thousand five hundred); and
19.5.5. Any other cancellation fee / fee required by any Service Provider suffered because of the cancellation or postponement.
19.6. The following cancellation penalties will apply calculated on the quotation at the time of cancellation, and the client hereby consents to the deductions of these amounts, if our service is not rebooked:
19.6.1. 5 months or more prior to the event 60% of full invoice quotation (excluding discounts and special offers)
19.6.2. 4 months prior to the event date 70% of the full invoice quotation (excluding discounts and special offers)
19.6.3. 3 months prior to the event 80% of the full invoice quotation (excluding discounts and special offers)
19.6.4. 2 months prior to the event 90% of the full invoice quotation (excluding discounts and special offers)
19.6.5. 30 days or less prior to the event 100% of the full invoice quotation (excluding discounts and special offers)
19.7. All booking deposits paid in terms of this agreement are non-refundable.
19.8. Any cancellation of this agreement must be done in writing and all outstanding fees/deposits must be paid within 21 days of such cancellation notification and signed by both the bride and groom.
19.9. Should the Client cancel the agreement, the Client will be liable for all work done to date at an hourly rate of R950.00 that is not covered by the deposit
and cancellation fee.
20. LIMITATION OF LIABILITY
20.1. The Company will not be liable for and the Client will not have any claim of whatsoever nature against The Company because of:
20.2. The Company not being able to provide services as a result of weather, fire, or any other sudden unforeseeable event that may prevent it from fulfilling its obligations;
20.3. Any personal injury, death, illness etc. to the Client or their guests;
20.4. Any personal injury, death, illness etc. to the Client or their guests as a result of allergies;
20.5. any damage, loss, cost or claim that the Client may suffer or incur arising from any cancellation or termination for any reason contemplated in this Agreement.
20.6. Save to the extent otherwise provided for in this Agreement or where the Client is entitled to rely on or receive, by operation of law, any representations, warranties or guarantees, we do not make or provide any express or implied representations, warranties or guarantees regarding the availability, accuracy, reliability, timeliness, quality or security of any product or service.
21. GENERAL
21.1. The parties acknowledge and agree that this Agreement constitutes the whole of the Agreement between them and that no other Agreements, guarantees, undertakings or representations, either verbal or in writing, relating to the
subject matter of this Agreement not incorporated in this Agreement will be binding on the parties.
21.2. You agree that any notices The Company sends to the Client may be sent via email.
21.3. The Client warrants that as at the date of signature of this Agreement, all the details furnished by the Client to The Company are true and correct and that
the Client will notify The Company in the event of any change to such details.
21.4. You may not sell, cede, assign, delegate or in any other way alienate or dispose of any or all of your rights and obligations under and in terms of this Agreement without the prior written approval of The Company.
22. CONSENT TO MARKETING
The Client agrees to receive any future email, telephone communication, news of any product or service that the Company may offer now or in future and expressly consents to receive such information from the Company:
Yes No
The Company confirms that information as stated about will be limited to only marketing of its products or related information.
SIGN:
PLEASE DOUBLE CHECK THE PRODUCTS ON YOUR FINAL CHECKLIST CORRESPONDS WITH YOUR FINAL INVOICE AND CHECK AND COUNT ITEMS ON DELIVERY/RECEIVING.
PRINT NAME:
ID NUMBER (PROVIDE A COPY):